Frequently Asked Questions.

Are the products you sell authentic?

Yes, all LAUTIE products we offer are authentic. We design and manufacture LAUTIE products. This is the official international website of LAUTIE.

What are the payment methods you accept?

We accept PayPal and Credit/Debit payments (Visa, MasterCard, Discover, Amex).

What currency does your website use for transactions?

We use the US dollar as the transaction currency for our website.

How long would I receive my package?

Once you place an order on our website, we will ship your order within 48 hours (NOTE: Orders with back-ordered items may take longer to ship). Packages are typically delivered within 7-15 business days, barring any unforeseen incidents.

How do I track my order?

Once an order has been shipped out, an email with the tracking number will be sent to your inbox.

Besides, there is an entrance for tracking your order on the website’s footer.

You can also log in to your account on our website and track the order in your order history(Please register an account before you place an order if you want the order to be shown in your account).

What do I do if I never receive my package?

If you have not received your package within the estimated delivery time, please contact us via service@lautie.com and provide your order number. We will investigate the shipping status for you.

Don’t worry, if we confirm that your package is lost in transit, you may request a refund or a reshipment.

What’s your Return and Refund Policy?

  • We provide relevant product support for our customers. You can contact us by email, and our customer service will provide you with comprehensive product introduction, instruction, after-sales handling, and other services.
  • We offer a comprehensive maintenance policy, product support, return, and after-sales service for all our products.
    Suppose you are unsatisfied with the products you purchased on Lautie’s website. In that case, you may return the product in its original packaging for a refund within Seven (7) days of receiving your purchase. The returned products should not impact secondary sales unless they are due to product defects. Feel free to contact our customer service via service@lautie.com for any relevant support after purchasing.
  • You will receive the return address by email, please note that the customer will bear the postage if the goods are returned for personal reasons. Customers in the North American region can return the goods to our warehouse in the USA; Customers in other areas should return the goods to our after-sales department in China.
  • We sincerely hope you can give us more valuable suggestions so that we can serve you better. Your opinions will be our direction for improvement. We hope to continuously provide you with better products and quality services.